Questions, answered plainly

Price follows the written scope, not a slogan and not a rate card published on this page. BRERH looks at the rooms, the condition, the surfaces, and the time the work honestly takes. A maintained apartment on a biweekly rhythm prices differently from the first deep clean of a house with heavy kitchens, inside appliances, and interior glass. Add-ons are separate lines: oven interior, refrigerator interior, walls, or a carpet visit that is not part of ordinary housekeeping. Frequency changes price because a home that is cleaned often carries less soil than a home that has waited six months. Access changes it too. A freight elevator that adds twenty minutes, or a building that requires the crew to haul water from a distant tap, belongs in the number. If you change the list after you see the quote, the price is revised before the day is booked. We do not publish sample dollar amounts here, because a sample becomes a promise the moment someone treats it as their house.

Supply arrangements are confirmed with the ordinary cleaning scope. A lower-fragrance preference can be requested, but product availability and suitability must be separately confirmed; no biodegradable, eco-friendly, certified, disinfecting, sanitizing, clinical, or regulatory attribute is implied. Specialized or compliance-controlled product protocols are outside the website’s represented scope unless separately verified. If you request a specific product you already own, identify it for separate confirmation and leave it labeled. Linens, paper goods, and trash liners are supplied or handled only as the confirmed scope states.

Equipment follows the scope. Ordinary housekeeping uses vacuums suited to the floor, microfiber, a flat mop that can be damp rather than dripping, and hand tools for edges and baths. Filtration that captures fine dust matters in bedrooms and home offices, and we use it where the machine on that visit provides it. We do not drag an autoscrubber across a wood floor because a lobby was cleaned with one the night before. Stone and commercial tile may justify a machine only when the surface and the building allow it. Carpet extraction equipment comes out for carpet cleaning services, not for a weekly house visit that never booked carpet. Ladders are used only for reachable exterior glass that was already agreed, and never as a substitute for rope access. BRERH does not do high-rise rope work and does not carry that gear. Grout brushes and extraction for joints stay with tile and grout cleaning services. If a tool would harm the finish, it stays in the vehicle and the note says why.

Deep cleaning is a reset of the details a maintenance visit is not priced to rebuild. It typically adds baseboards, door frames, the edges where dust collects, cabinet fronts, and the inside of appliances when those interiors are listed. Baths get more time on fixtures, tracks, and the places a weekly wipe skips. It is still a cleaning, with the same material rules. Floors are not refinished. Grout color may not fully return. Upholstery is not washed unless it is booked as upholstery cleaning services and passes a hidden spot test. Deep cleaning is the right ask before guests, before a new recurring rhythm, or when a home has gone a long time between visits. It is the wrong ask if what you need is water-damage restoration or a contractor’s punch list after a remodel that is still shedding dust. Read the deep cleaning page for the shape of the visit, then send the rooms. The quote will say which interiors are in, because “deep” without that sentence means something different to every client.

Move-out cleaning is for an empty or nearly empty home, aimed at a landlord or buyer walkthrough. Cabinets are wiped inside when they are empty. Appliances are cleaned inside when the scope lists them and when they are empty and cool. Baths, floors, baseboards, and inside windows are the usual core. We do not guarantee a deposit, because a deposit is a decision a landlord makes, sometimes about paint, nails, and wear that cleaning does not touch. We do not patch walls or remove furniture you left behind unless hauling is its own written agreement, and junk removal is not assumed. If the home is still full, the visit is a regular or deep clean, not a move-out, because the crew cannot clean the inside of a packed closet. Tell us the possession date and whether utilities will be on. A stove with no power and a bath with no water cannot be finished to the same standard. The quote will say what happens if the keys change hands before we arrive.

Office cleaning is usually after the team has left, or early before the first meeting, so desks can be wiped without crossing a workday. The scope names desks, kitchens, restrooms, interior glass, and trash. Papers on a desk are not sorted. A clear policy, such as “wipe bare surfaces and do not move stacks,” keeps a crew from being accused of losing a document. Conference rooms can be reset if the quote says the table is cleared of disposable cups and the board is erased. Kitchens include the counters and the appliance faces that are listed. Inside a refrigerator is optional and often declined in a shared office because food ownership is unclear. Restrooms are a full reset of fixtures and floors, with products that meet whatever the building specified. A nightly office visit should not be paired, on the same tight clock, with a distant house call. Tell us the alarm procedure, the lights, and who to call if a door will not arm. Office cleaning describes the shape of that night. The quote supplies the address and the latest time the suite must be empty of our crew.

Tell us about every animal before the day, including a dog that is friendly and a cat that hides. The useful plan is a closed room, a crate, or a person home who manages the pet. BRERH does not walk dogs, does not let animals into or out of the house, and does not accept responsibility for a pet door left open. A dog underfoot in a kitchen is a safety problem and a quality problem, because a floor cannot be finished with paws in the mop line. If a pet must stay in a bedroom, that room may be left out or done first while you handle the move. Say which. Litter boxes are cleaned only if the scope says so. Pet hair on floors and upholstery is ordinary soil and is included when those surfaces are in the visit. Urine that has soaked a pad or a wood joint has the limits described on the carpet and floor pages. We will not promise a scent-free home. If a pet is aggressive or has a history of getting out, the honest choice is to schedule while the animal is elsewhere.

Duration follows the scope and the condition, so a single hour count would be a fiction. A maintained one-bedroom on a biweekly list is a short visit. A first deep clean of a family house, with appliances and interior glass, takes much longer and may be split if the day cannot hold it. Commercial nights are sized to finish before the building opens, which sometimes means a narrower list rather than a rushed one. Carpet and upholstery add their own time plus a dry window after we leave. You should not plan a dinner party on a damp sofa. The quote gives a range for the on-site work. It is a range because a crew that finds a condition the photos hid, such as heavy grease or a floor that needs a different method, should slow down rather than skip. You do not need to stay for the whole visit if access is solved. You do need to leave the rooms usable: dishes out of a sink that is in scope, floors clear enough to clean, and pets secured. Clutter that has to be lifted and replaced adds time, and the quote should say whether that lifting is included.